REFUND POLICY
RETURNS
Our return policy lasts 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging and labelling.
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer, but to our services who will do their utmost to satisfy your request.
Non-refundable items:
* Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to an error on our part.
* Any item returned more than 15 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing delay before a refund is posted.
If after completing all these steps you have still not received your refund, please contact us at info@sequin-dress-women.com.
Sale items (if applicable)
Only regularly priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We will only replace an item if it is faulty or damaged. If you wish to exchange it for the same item, please send us an e-mail to info@sequin-dress-women.com and send us your item to our partner address (warehouse) in France:
Chez Carole Seurin
1280 route de la roque basse
24230 Saint Antoine de Breuilh
Gifts
Our return policy lasts 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging and labelling.
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer, but to our services who will do their utmost to satisfy your request.
Non-refundable items:
* Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to an error on our part.
* Any item returned more than 15 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing delay before a refund is posted.
If after completing all these steps you have still not received your refund, please contact us at info@sequin-dress-women.com.
Sale items (if applicable)
Only regularly priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We will only replace an item if it is faulty or damaged. If you wish to exchange it for the same item, please send us an e-mail to info@sequin-dress-women.com and send us your item to our partner address (warehouse) in France:
Chez Carole Seurin
1280 route de la roque basse
24230 Saint Antoine de Breuilh
Gifts
If the returned item was identified as a gift at the time of purchase and sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time required to receive your exchanged product may vary.
If you are shipping an item valued at more than $75, you should consider using a delivery service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return.
Sequin Dress